Updated October 11, 2026
Refund & cancellation policy
A delivery-based policy for RantLayout digital services. Cancellation, credit restoration and a cash refund are separate actions.
Free services and paid orders
Free tools and the free AI Lab test involve no payment to refund. Purchase availability is shown on the Pricing page. The paid-order rules below apply to orders placed through enabled checkout and are presented before purchase. Sandbox purchases do not involve real payment.
Delivery-based policy
Once a paid order has delivered its credits or membership access, we do not offer discretionary refunds simply because you change your mind, do not use the entitlement, dislike a delivered result's style, or let limited-term credits expire. Unused credits alone do not create an automatic refund entitlement.
Billing errors and non-delivery
We review duplicate or incorrect charges, payment without delivery of the purchased entitlement, and verified material service failures that prevent the purchased service from being used. A confirmed issue may be corrected, restored, or refunded for the affected amount, as appropriate and subject to mandatory consumer rights.
Cancellation is separate
Monthly and annual subscriptions renew until cancelled. Cancellation prevents future renewals and takes effect at the end of the paid service period; it does not automatically refund that period. Valid carried credits and non-expiring pack balances are not cleared by cancellation.
Failed AI tasks
A failed cloud AI task releases its reserved credits rather than creating an automatic cash refund. Credit restoration and expiry handling follow the original credit source; a failed task must not revive an already expired grant.
Verified and reviewed requests
Refund requests are reviewed against payment, entitlement delivery and usage records. A request is not automatic approval. Contact support@rantlayout.com to report incorrect charges, non-delivery or legally protected claims. Include the order reference and use the email associated with your purchase; never send full card details or security codes.
Refunds reverse the related entitlement
An approved refund or payment reversal withdraws the corresponding order's credits or entitlement. Credits involved in a review may be temporarily reserved to prevent double spending. Consumed or reserved credits are reconciled with the order; unrelated purchases and user artwork are not deleted because of a refund.
Mandatory rights remain
This policy does not remove refund, withdrawal, cancellation or other remedies that applicable law requires. Where separate consent for immediate digital delivery is legally required, it must be obtained at checkout; these terms alone are not that consent.
How to report a payment or delivery issue
Contact Rant Layout Team from your purchase email with the order reference and a description of the issue. Do not send card numbers, security codes, passwords or identity documents. Where available, you may also use the payment provider's Customer Portal. We review the relevant records before confirming a remedy; a portal request or chargeback notice alone is not a duplicate entitlement grant.
support@rantlayout.comA creator's external support payments follow that external service's policy. Read the Privacy Policy for payment record and support-data handling.